Salesforce Loyalty Management Practice Exam 2025 – Complete Guide for Accredited Professional

Question: 1 / 400

What happens when the Unmerge Loyalty Program Memberships action is performed?

The membership is permanently deleted.

Points and vouchers are returned to the original membership and status changes to Active.

When the Unmerge Loyalty Program Memberships action is performed, points and vouchers are returned to the original membership, and the status of that membership changes back to Active. This action is helpful in situations where memberships have been previously merged, and there is a need to revert to the individual memberships. By restoring points and vouchers, it allows members to regain their original status and benefits, ensuring fairness and proper tracking of loyalty rewards.

This mechanism is vital in maintaining the integrity of a loyalty program, as it addresses any errors that might have arisen during the merging process by allowing the separated memberships to return to their previous states. The restoration of points and vouchers ensures that member benefits are not lost and that each member retains their rightful earned rewards.

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The target membership loses all associated points and vouchers.

Membership records are consolidated into one active record.

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