Salesforce Loyalty Management Practice Exam 2026 – Complete Guide for Accredited Professional

The ability to review transaction history in mobile applications built using the SDK is essential for providing users with insights into their loyalty activity and points accumulation. This functionality empowers users to track their spending, understand how their transactions contribute to their loyalty points or rewards, and engage more deeply with the loyalty program.

Having access to transaction history is crucial for customer satisfaction as it enhances transparency and helps users feel more in control of their rewards journey. With this feature, customers can see specific details about past transactions, including dates, amounts spent, and points earned or redeemed. This level of detail not only fosters trust in the loyalty program but also encourages ongoing participation as customers can see the direct benefits of their loyalty efforts.

While other functionalities, such as managing account settings or viewing promotional offers, are valuable within the mobile application, they do not provide the same level of engagement and personalization that transaction history does. Understanding one's own transaction history is a key driver in encouraging active participation in loyalty programs.